Claims Guide

Reasons of claim rejection are as follows:

• If the claims do not fall within the coverage limits of the warranty.
• If the claims are not submitted within the timeframe specified in the policy or warranty.
• If the claim are based on inaccurate or false information provided by the claimant.
• If the claim are based on claimants comfort feeling (example: Feeling the ride was too soft or too hard).
• If they are misused: The shock absorber was used under extreme driving conditions or for a purpose other than what it was intended for for example: Overload.
• If modification: The shock absorber or the car suspension were modified.
• If improper Installation: The shock absorber was not installed by a qualified mechanic, or it was not installed as per the recommended guidelines by the manufacturer.
• If the damage or loss was caused by the claimant or technician’s negligence or intentional act.
• If the claimant fails to cooperate fully with the company’s investigation into the claim.
• If the claimant fails to provide adequate documentation to support the claim.
• If the claimant has breached any terms or conditions of the policy or warranty.
• The company reserves the right to reject any claim that does not meet the requirements set out in the policy or warranty.

• Identify the issue with the shock absorber and check if it falls within the warranty coverage.
• Gather all necessary information such as the original invoice, proof of purchase, and documentation related to the issue.
• Contact the authorized dealer or service center and inform them about the issue.
• Follow the instructions provided by authorized dealer or service center to submit the claim. This may include filling out a claim form, providing photographs of the damaged part, and providing any other relevant documentation or proof.
• The authorized dealer or service center will submit the claim form to PRT.
• PRT will review the claim and may carry out an inspection to determine the cause of the issue.
• If the claim is approved, PRT will provide a replacement shock absorber.